Support
Help with Heating Decoded and anything else we publish. Email support@project50ventures.co.uk or send us a message.
Getting help
None of our products has been released yet, so there's nothing to troubleshoot today.
If you have a question about a product that's on the way, or you're testing one with us, email support@project50ventures.co.uk. Once products are released, this page will carry their help guides.
What to include
- The product, and the version if it's an app
- Your phone or tablet and its operating system
- What you expected to happen, and what happened instead
- A screenshot, if you can take one
Questions about a specific heating system
We can't diagnose a particular system by email, and we can't advise anyone who isn't competent to carry out the work. For a fault on site, follow the manufacturer's instructions and safe working practice.
Privacy and legal
The products we support
Questions people ask
When will the apps be available?
Both apps are in development and there's no release date yet. Store links will be added to the product pages when listings exist.
How will I delete my data from an app?
Our apps haven't been released yet. Before they are, each app's privacy notice will explain how to delete your data, including a way to ask from this website.
Can you diagnose my heating system?
No. We can't diagnose a specific system by email, and we can't advise anyone who isn't competent to carry out the work. For a fault on site, follow the manufacturer's instructions and safe working practice.
I've spotted a mistake in your technical content.
Thank you. Please email support@project50ventures.co.uk with the product, the page or section, and what you think is wrong. Corrections are checked before anything changes.